"Be the reason our customers feel passionate, excited, confident, and empowered by our products and services."

For Spago, this mission is not just a statement; it's our guiding principle. We are dedicated to creating products and services that not only meet the needs of our customers but also ignite their passion, instill confidence, and empower them to achieve their aspirations.

• Global Thinking and Innovation - We're dedicated to pushing the boundaries of luxury innovation, offering you the latest and most compelling solutions. We embrace diverse ideas, cultures, and perspectives to fuel innovation and deliver meaningful solutions for our customers.
• Connectedness - Our products reflect our commitment to a better world, one where we cherish the profound richness of connections among people, ideas, communities, and the environment, striving for a better world with lasting, positive impacts.
• Integrity - Our word is our bond, and we take pride in delivering on our promises, exceeding your expectations every day.
• Respect - At Spago, respect is our way of life, extending to every individual, regardless of background, beliefs, or role, fostering an inclusive and open culture.
• Environment - We are fully committed to our corporate responsibility to improve our environmental impact as a global business. We work with our brand partners to help drive transparency, and to support animal welfare, responsible sourcing, and the circular economy. This focus paves the way for profitable and responsible growth and creates a positive impact in our industry and on our planet.

1. Processing Times:

• The standard processing time is 1-5 working days. Orders placed on weekends or holidays will be processed on the next business day.
• The delivery takes an additional couple of days. Therefore, the receiving time = processing time + delivery time.

2. Shipping Methods:

• We offer several shipping options for your convenience, including standard and expedited shipping. Shipping rates and estimated delivery times will be displayed at checkout.

3. Shipping Costs:

• Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected.
• Shipping fees are non-refundable.

4. Shipping Destinations:

• We currently ship to addresses within the United States and select international destinations. For international shipping, please refer to our international shipping policy.

5. Order Tracking:

• Once your order is shipped, you will receive a confirmation email with a tracking number. You can track the progress of your shipment through our website.

6. Lost or Stolen Packages:

• We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier for assistance.

7. International Shipping:

• International orders may be subject to customs fees, taxes, and import duties imposed by the destination country. These additional charges are the responsibility of the customer. Spago is not responsible for these fees, and they are not included in the order total.

8. Shipping Delays:

• While we make every effort to ensure timely delivery, we are not liable for shipping delays caused by weather conditions, natural disasters, or other unforeseen circumstances.

9. Cancellation Policy:

We understand that sometimes plans change, and you may need to cancel your order. To ensure a smooth process, please review our cancellation policy below:

• Cancellation Window: You may cancel your order within 24 hours of placing it. If 24 hours have passed since your purchase, unfortunately, we are unable to process a cancellation.
• How to Cancel: To cancel your order, please contact our customer service team. Please include your order number and reason for cancellation in your request.
• Refunds: If your cancellation request is received within the 24-hour window, you will be eligible for a full refund. Refunds will be processed within 1-3 business days of receiving your cancellation request.
• Non-Cancellable of Orders: Please note that custom-made, personalized, or final sale items cannot be canceled once the order has been placed.
• Shipping: If your order has already been shipped before we receive your cancellation request, please refer to our return policy for further instructions.

This shipping policy is subject to change without prior notice. Please review our shipping policy before making a purchase to stay updated on our shipping procedures.

See item details for return and exchange eligibility.

Cancellation Policy:

We understand that sometimes plans change, and you may need to cancel your order. To ensure a smooth process, please review our cancellation policy below:

• Cancellation Window: You may cancel your order within 24 hours of placing it. If 24 hours have passed since your purchase, unfortunately, we are unable to process a cancellation.
• How to Cancel: To cancel your order, please contact our customer service team. Please include your order number and reason for cancellation in your request.
• Refunds: If your cancellation request is received within the 24-hour window, you will be eligible for a full refund. Refunds will be processed within 1-3 business days of receiving your cancellation request.
• Non-Cancellable of Orders: Please note that custom-made, personalized, or final sale items cannot be canceled once the order has been placed.
• Shipping: If your order has already been shipped before we receive your cancellation request, please refer to our return policy for further instructions.

This shipping policy is subject to change without prior notice. Please review our shipping policy before making a purchase to stay updated on our shipping procedures.